Data Protection Policy

Z99's Privacy Policy — Your data is safe with us

Z99 takes your personal information seriously. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.

Updated: January 2026
Protected by SSL Encryption
Language: English
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Your data means your trust.

Z99 never sells your data to third parties. We only retain the information necessary to provide our services.

How We Protect Your We Protect Your Data

A quick overview of the key pillars of z99's Privacy Policy.

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256-bit SSL Encryption

Every transaction and login session is secured with bank-grade SSL encryption.

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No Sale of Data

Z99 never sells or shares your personal information with advertising agencies or third parties.

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Transparent data use

We always clearly inform you of the purposes for which your information is being used.

KYC Verification Process

Your identity is verified securely, and your documents are stored on encrypted servers.

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Right to Control Data

You can request to view, correct, or delete your information at any time.

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Cookie Controls

You have full control over which cookies are used on our site and how to disable them.

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Important Notice: By using any service on z99 (https://z99.wine), you are considered to have read and agreed to this Privacy Policy. If you have any questions, please contact our support team.

01 Introduction & Scope

Z99 is an international online gaming and betting platform operating at https://z99.wine. We place the highest priority on the privacy of our members. This Privacy Policy ("Policy") explains what types of personal information z99 collects, how that information is used, and how it is kept secure.

This Policy applies to the z99 website, mobile app, and all associated services. z99's Privacy Policy is consistent with international data protection laws and regulations.

Our Privacy Policy is updated regularly. The latest version is always available on this page. For significant changes, registered users will be notified by email.

This Policy Terms & Conditions Should be read together. Both documents form part of the agreement between z99 and you.

02 What Information We Collect

Z99 collects information in three main ways: what you provide directly, what is collected automatically while you use our services, and what we receive from third parties.

Information provided directly by you:

  • At registration: full name, date of birth, email address, phone number, postal address, and country.
  • During KYC verification: copies of your national ID, passport, or driving licence.
  • At payment: mobile banking number and bank account details (full card numbers are never stored).
  • Support communications: chat logs, emails, complaints, or requests.

Automatically collected information:

  • IP address, browser type, operating system, and device identifiers.
  • Time spent on the site, pages visited, and games played.
  • Information collected through cookies, web beacons, and similar tracking technologies.
Type of Data Purpose of collection Mandatory?
Name & Email Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
Government ID KYC / Identity Verification For Withdrawals
Payment Information Financial Transaction Processing For Transactions
IP & Device Information Security & Fraud Prevention Automatic
03 Purpose of Data Use

Z99 uses your information only for legitimate and clearly defined purposes. Your data is never used for any purpose without your knowledge or consent. The primary purposes are outlined below:

  • Account Management: To create, maintain, and secure your z99 account.
  • Service delivery: To ensure gaming, betting, payment processing, and customer service operations.
  • Identity Verification: To comply with international KYC and AML (Anti-Money Laundering) regulations.
  • Security: To detect fraud, multiple accounts, bot usage, and other prohibited activities.
  • Contact: To send important account updates, transaction confirmations, and promotional offers.
  • Improvement: To improve our service quality and enhance the user experience.
  • Legal Obligations: To comply with applicable laws, court orders, or regulatory requirements.

Marketing Communications: You can unsubscribe from promotional emails or SMS at any time through your account settings or by contacting support.

04 Data Sharing & Disclosure

Z99 never sells your personal information. However, we may share data with third parties in certain specific circumstances. All such third parties are required to comply with our established privacy standards.

  • Payment Processor: To process financial transactions with payment partners such as bKash, Nagad, Rocket, and banks.
  • KYC Services: With accredited third-party verification agencies for identity verification purposes.
  • Game Provider: With Live Casino or Sports Betting partners, limited to data strictly necessary for game operations.
  • Law Enforcement: With the relevant authorities in cases involving legal directives, court orders, or criminal investigations.
  • Business Restructuring: In the event of a company merger or acquisition, the new owner will be bound by the same privacy policy.

Z99 has formal data processing agreements in place with all third parties with whom data is shared. They may only use the data for specified purposes and in accordance with z99's instructions.

05 Data Retention & Security Measures

Z99 applies industry-leading technology to keep your information secure. Our security framework is described below:

  • Encryption: All data transmissions are secured with TLS 1.3 and 256-bit AES encryption.
  • Server security: Our servers are housed in internationally certified data centers with 24/7 monitoring.
  • Access Control: Only authorized personnel can access sensitive information, and every access is logged.
  • Regular Audits: Regular security audits and testing are conducted by independent third-party experts.
  • Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.

Data Retention Period: Your data is retained for as long as your account is active. Even after account closure, certain information may be kept for up to 5 years to meet legal obligations.

You also have a responsibility: Keep your password and login details private. Never share them with anyone. If you notice any suspicious activity, contact support immediately.

06 Cookie Policy

Z99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser that help improve site functionality.

The cookies we use:

  • Essential Cookies: For login sessions, security tokens, and core site functionality. The site cannot operate properly without these.
  • Functional Cookies: To remember your preferences (language, theme) and provide a personalized experience on future visits.
  • Analytics Cookies: To understand how the site is being used. This data is analyzed in aggregate, not at an individual level.
  • Security Cookies: To detect fraud and prevent unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain site features.

07 Your Rights

You have a number of important rights under z99's Privacy Policy. We always respect and uphold these rights.

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Right to Access Data

You can request to view the information z99 holds about you at any time.

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Right to Rectification

You can request a correction if any of your information is inaccurate.

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Right to Erasure

In certain circumstances, you may request the deletion of your data (the "right to be forgotten").

Right to Object to Processing

You may object to the use of your data for marketing or other specific purposes.

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Right to Data Portability

You can request your data in a structured format and ask for it to be transferred elsewhere.

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Right to Restrict Processing

In certain circumstances, you may request that processing of your data be temporarily suspended.

To exercise any of these rights, contact our support team in writing. We aim to respond within 30 business days.

08 Protection of Minors

Z99 is strictly for individuals aged 18 and above. We never knowingly collect information from minors. Age verification is mandatory during registration.

  • Our registration process includes an age verification step.
  • Any account created using a false age will be terminated and funds may be withheld.
  • If a parent or guardian believes that a minor's information has been collected, they can notify us at [email protected] and the data will be deleted immediately.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

09 Third-Party Services & Links

The z99 platform uses various third-party services, including payment gateways, game providers, and analytics tools. Each of these services has its own privacy policy.

  • Third-party services only receive data necessary for their designated function.
  • All third-party partners are required to comply with z99's data protection standards.
  • You should review the privacy policy of any third-party service before using it.
  • Z99 is not responsible for the data protection practices of third-party websites or services.

Our Commitment: z99 works exclusively with trusted, verified partners who adhere to international data protection standards.

10 Changes to the Privacy Policy

Z99 may update this Privacy Policy from time to time. Changes may be driven by legal requirements, the introduction of new services, or security improvements.

  • Advance notice will be sent to your registered email for any significant changes.
  • For minor changes, only this page will be updated.
  • Continued use of the service after any changes constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, contact support to close your account.

Last updated: January 2026. Next scheduled review: July 2026.

11 Contact & Complaints

Contact us for any questions, requests, or complaints regarding the Privacy Policy. The z99 data protection team is ready to assist you with all your queries.

  • Email: [email protected] (for privacy-related inquiries, use the subject line "Privacy Request")
  • Live Chat: Click the chat button at the bottom-right of any page on the site.
  • Response time: Typically within 3–5 business days, or up to 30 days for complex requests.

If we are unable to resolve your complaint, you may file a complaint with the relevant data protection authority in your country. We are committed to fair and transparent resolutions at all times.

Play Safe at z99

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Your information is completely safe at z99. Open a free account today and enjoy an attractive welcome bonus.

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