Enjoy the games while keeping yourself and your family safe. z99 believes responsible gaming is the path to genuine enjoyment.
We're more than just a gaming platform — we care about your overall well-being.
Strict age verification is enforced at registration to ensure no one under 18 can access the platform.
Set your own daily, weekly, or monthly bet limits based on your budget — limits that cannot be exceeded.
You can temporarily suspend your account at any time for a period ranging from 24 hours up to 6 months.
If you want to step away from the platform for an extended period, use the self-exclusion option.
You can view a detailed report of your gaming history, time spent, and expenditure at any time.
Our support team is always on hand to provide professional advice and assistance with gaming addiction.
z99's Policy: We believe gaming should be a source of fun — not stress or problems. On this page, you'll find everything you need to know about responsible gaming, along with the tools to help you stay in control.
Responsible gaming means enjoying gaming and betting as a controlled, mindful, and fun form of entertainment. It doesn't mean quitting altogether — it means knowing your limits, sticking to a budget, and keeping your emotions in check.
Every feature on the z99 platform is designed with responsible gaming at its core. We want every member to stay healthy and happy in the long run. If gaming starts affecting your daily life, relationships, or finances, that's a clear sign something needs to change.
Research across the global gaming industry shows that the vast majority of people play responsibly without any issues. However, a small number may be at risk of developing a gambling problem. z99 is committed to reducing that risk.
Keep in mind: Gaming is not a way to recover lost money. Every bet is an independent event — previous outcomes have no bearing on future results.
Gaming addiction often develops gradually and can be hard to recognize at first. Watch out for the following signs in yourself or someone close to you:
If two or more of these signs apply to you, take the self-assessment test below and reach out to our support team.
Z99 gives you a set of practical tools to help you stay in control of your gaming habits. All of them are easily accessible from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Set a limit on individual or total bet amounts to keep your budget under control.
Set a daily time limit for playing. You'll receive an automatic alert when your session is up.
Once you reach your loss limit, no further bets can be placed — protecting you from serious financial harm.
Pause your account for anywhere from 1 day to 6 weeks.
For a long-term break, self-exclude for anywhere between 6 months and 5 years.
How to Set It Up: Go to Profile Settings > Responsible Gaming. Limit reductions take effect immediately; increases are subject to a 7-day waiting period.
Answer the following questions honestly. If most of your answers are "yes", consider seeking professional support.
Read each question carefully and think about the past 30 days.
Have you spent more money or time gaming than you planned?
Have you gone back to playing in an attempt to win back money you lost ("chasing losses")?
Have you tried to cut back or stop gaming and failed?
Have you lied to or hidden things from family or friends about your gaming?
Have you used gaming to cope with stress, anxiety, or depression?
Has gaming negatively affected your work, studies, or relationships?
Have you borrowed money or sold valuables to cover gaming expenses?
If you answered "Yes" to 3 or more questions, please speak with our support team or consider the self-exclusion option. Reaching out for help is a sign of courage.
Z99 firmly believes that online gaming is for adults only. We have strict measures in place to keep minors off the platform.
If you believe a minor is using z99, contact us immediately at [email protected]. We will take swift action.
Taking the right steps is essential to breaking free from problem gambling. Follow the steps below:
Be honest with yourself. Acknowledging a problem is the first step toward solving it.
Enable the cooling-off or self-exclusion option from your z99 account settings.
Talk to family or friends. You don't have to face this alone.
Reach out to a mental health professional or addiction counsellor.
Reach out via live chat or email and we'll point you toward the right resources.
Contact Us: [email protected] — use "Responsible Gaming" as the subject. You'll receive a response within 24 hours.
Set your budget in advance. Decide how much you're willing to spend before you start playing, and stick to it.
Set a time limit. Use a clock or set an alarm — don't play for hours on end.
Don't play when you're hungry or tired. Your physical condition affects the quality of your decisions.
Don't play under the influence of alcohol. Being intoxicated increases the risk of making poor decisions.
Treat it as entertainment. Gaming is entertainment, not a source of income.
Take regular breaks. A few minutes of rest every hour helps keep your mind fresh.
Accept your losses. Chasing losses in an attempt to recover quickly is one of the fastest ways to lose more.
Make time for your family. Gaming can never replace family relationships.
Limit notifications. Turn off excessive notifications from gaming apps.
Don't hesitate to ask for help. If you're struggling, z99 Support and professional counsellors are always here to help.
At z99, your safety and well-being come first. Create an account today and start using our responsible gaming tools.